Can I apply for the free trial work?
Yes, you can! We suggest you at first check the quality by getting a free trial of about one to ten images before placing the order
Is my FTP account safe and secure?
Of course, you can relax about the topic. It’s personalized, highly secured, and will only be shared between CPE staff & “YOU.”
Are my photos secure with CPE?
100% Guarantee for security. We have a secured data center with a firewall configured. And our local PCs had virus protection.
Will my images be used for other purposes?
We are professional. We don’t disclose/share any of the images you order. If you wish, we can sign the NDA paper.
What format do you want the images will be in?
We accept the following format to be used for photo editing: PSD, JPG, JPEG, TIFF, TIF, PNG, DMG, and GIF
How can I get a quotation and when will the reply be?
It’s really easy to get quoted about the job you want to place. Just use our Free Trial form, fill them up and send your images with the instruction. Really we will reply within a short time as soon as possible.
How much is the file size for uploading?
Though there is a bounding to upload the images through a web form to email, you can attach up to 2 images in Free Trial form and the maximum size of each file should be 5 MB. If you have a bigger file than 5MB, you will need to use the FTP system. If you are sending the files for clipping path service then we suggest sending a good-quality image to get more accurate paths.
What is your working time?
We work in limited time in a day (9-12 hours) and 6 days a week. Friday is our Weekend. But our customer service is always alert. Try us!
How long it will take for my job to be finished?
It depends on the job’s quantity and image complexity. We usually take 12 -16 hours to complete the job. If we need further time to complete the job, we will inform you.
How can I send and receive my images?
What If I’m not happy with a completed image?
Yes! It’s a good question about the completed jobs. But it is very rare to talk about our work. Because we proceed with your work through highly skilled DTP professionals, in case if you find any problem with our work, please claim us by writing an email at once. We will observe and make an effort for our superior to fix it within the duration time without extra cost however if you are still not satisfied with the work we did. We don’t charge you for anything.
Do you maintain Quality Control?
Yes, sure, we’ve dedicated Quality Control Department (Q.C Dept) to check images for their quality. We don’t deliver any single image without being checked by our Q.C Dept.
Can I have a weekly or monthly payment?
Absolutely, there are so many clients who send us ongoing projects over the week/month/year. If you turn, you can also have a weekly or monthly payment plan.
How can I ensure your work?
All our designers are highly skilled and well-trained. They invest all their effort in your work. CPE guarantees the satisfaction of quality jobs by taking 3 times QC (Quality Checking) before submitting the final task.
How do you provide low prices?
Since its being situated in low labor cost area (Bangladesh), we are mostly able to provide a very competitive rate for your job considering high-quality tasks.
How do I pay Clipping Path Experts?
It is not important to pay before the work is done. At first, you expect your completed work and make some observations on it. Then if you are happy with the completed work, we will send you an invoice with all the details. Our acceptable payment methods are PayPal, MasterCard, Visa, and Bank Transfer.